Intelligent Process Automation Pilot: Professional Services Firm

A 4-month pilot program implementing Gloomlab's intelligent automation platform to streamline document review, contract analysis, and client communication workflows for a mid-sized professional services firm.

The Challenge

The firm was handling increasing client loads with the same staff size, leading to 60-hour work weeks and delayed project deliveries. Manual document review and contract analysis were consuming 45% of billable hours, while routine client communications were creating administrative overhead. The firm needed automation that could understand context and maintain their quality standards.

Our Solution

Gloomlab implemented a pilot automation platform that combined document intelligence, workflow automation, and smart client communication tools. The system was trained on the firm's document types and communication patterns, with careful attention to maintaining confidentiality and professional standards. We deployed the solution across 3 practice areas with 12 participating attorneys and staff.

Results

The 4-month pilot achieved: 35% reduction in document review time, 50% faster contract analysis, and 40% improvement in client response times. The platform processed over 2,500 documents and automated 1,200+ routine communications while maintaining 95% accuracy rates. Client satisfaction scores improved by 22%, and the firm was able to take on 15% more clients without additional staff. Full deployment is planned for Q2 2024.